Since version 1.11, Magento Enterprise Edition releases have included a RMA feature to help manage this process. The system supports tracking requests from when they are first created by a customer, all the way through to resolution. This post will look at how to set up and administer RMA requests from the admin panel, and will also detail a few shortcomings that will hopefully be improved in future releases.
How to set up the Magento Enterprise RMA system
Firstly, you need to customise the System Configuration settings:
- Sales → Sales → RMA Settings
- Enable RMA on FrontendIf this is set to Yes, all of the RMA functionality is displayed in the frontend. This includes a link on the view order screen of the my account and also the entry in the main my account navigation menu