Do you have clients who are reporting that their customers are unable to checkout, but you can’t find any problem with your client’s Magento checkout process? Are customers of your Magento site complaining that they have to re-enter their address because they can’t check out? We may have an answer for you!
Yesterday, we discovered the source of a particularly ugly issue that has been plaguing one of our clients.
For months, customers of this client’s Magento site have been complaining of problems checking out, but we’ve never been able to reproduce their issues. We found out yesterday that their was a gap in some of the customer data that had been imported into Magento when the site was first built. Some customers have customer accounts with saved addresses, but those addresses do not have phone numbers. This discovery came from a detailed email sent by a very kind customer talking about their problems.